Refund and cancellation

Effective Date: September 21, 2023

Thank you for shopping at www.aapnamandir.com, a B2C online store offering a wide range of Hindu religious products curated by Saikat Podder. We take pride in delivering high-quality products to our customers worldwide. However, we understand that there may be instances where you need to request a refund or cancel your order. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities as a customer.

Refund Policy:

We strive to ensure that you are completely satisfied with your purchase from www.aapnamandir.com. If you are not satisfied with your purchase for any reason, we offer a comprehensive refund policy as follows:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support Team within 7 days of receiving your order. We will provide instructions on how to return the item, and upon receiving the returned item, we will issue a full refund, including shipping costs.

  2. Product Not as Described: If you receive a product that does not match the description on our website, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item, and upon receiving the returned item, we will issue a full refund, including shipping costs.

  3. Change of Mind: If you have a change of mind and would like to return an item, please contact our Customer Support Team within 30 days of receiving your order. In this case, you will be responsible for the return shipping costs, and upon receiving the returned item in its original condition, we will issue a refund for the product cost.

Cancellation Policy:

If you wish to cancel your order, please contact us as soon as possible. Here are the guidelines for order cancellations:

  1. Orders Not Yet Shipped: If your order has not yet been shipped, we will cancel it and provide a full refund, including shipping costs if applicable.

  2. Orders Already Shipped: If your order has already been shipped, you can still request a cancellation, but you will be responsible for the return shipping costs. Upon receiving the returned item in its original condition, we will issue a refund for the product cost.

How to Request a Refund or Cancellation:

To initiate a refund or cancellation request, please follow these steps:

  1. Contact our Customer Support Team at support@aapnamandir.com with your order number, details of the issue, and supporting photographs (if applicable).

  2. Our team will review your request and provide further instructions on how to proceed.

  3. If your request is approved, we will process your refund or cancellation as per our policy.

Contact Information:

If you have any questions or need assistance with refunds, cancellations, or any other inquiries, please feel free to contact us:

Note: Our refund and cancellation policy is subject to change without prior notice. Please refer to this page for the most up-to-date information.

Thank you for choosing www.aapnamandir.com for your Hindu religious product needs. We appreciate your trust in us and are committed to providing you with the best shopping experience possible.